Remote Account Services Specialist - Entry Level

Talentoma; Houston (TX); Remote; USD 39,000 - 55,000; Full time

Benefits offered by this job

Fully remote in Texas

Health coverage

401(k)

Bonus opportunities

Stipends

Job summary

Talentoma is seeking an Account Services Representative for a fully remote role based in Texas. You will handle client inquiries about account access, updates, and service requests, coordinating with account managers to move requests forward.

A 40-hour weekly commitment is required with varying shifts. Responsibilities include handling emails, calls, and tickets via Zendesk, verifying information, and maintaining clear documentation in HubSpot.

Qualifications

• High school diploma or equivalent.
• Willingness to learn HubSpot and Zendesk platforms.
• Comfort using RingCentral for client conversations.
• Clear spoken and written communication.

Responsibilities

• Receive client emails, calls, and service tickets through Zendesk and identify the outcome.
• Handle conversations through RingCentral and confirm purpose of contact.
• Verify information before discussing changes without exposing unnecessary data.
• Review past interactions in HubSpot to understand open requests.
• Explain navigation, service features, and steps using approved materials.
• Complete requested account updates and confirm changes with accuracy.
• Record interactions with a concise summary and status.
• Coordinate unresolved requests with account managers or specialists.
• Follow up at checkpoints and escalate delays when needed.
• Close tickets with accurate updates and follow-up.

Skills

Clear communication

HubSpot CRM

Zendesk

RingCentral

Attention to detail

Problem solving

Education

High school diploma

Tools

HubSpot CRM

Zendesk

RingCentral

Job description

Talentoma is seeking an Account Services Representative for a fully remote role based in Texas. You will handle client inquiries about account access, updates, and service requests, coordinating with account managers to move requests forward.

A 40-hour weekly commitment is required with varying shifts. Responsibilities include handling emails, calls, and tickets via Zendesk, verifying information, and maintaining clear documentation in HubSpot.