Remote Account Access Support Agent

HRS Talent Solutions; Lancaster (Lancaster County); Remote; USD 36,000 - 52,000; Full time

Job summary

HRS Talent Solutions is seeking an Account Access Customer Service Agent for a remote role. You will read incoming account-access messages, check guidance, and send approved password-reset instructions while directing unusual issues to a specialist.

This is written support and office administration, not engineering. You will maintain case records, follow authentication policies, and avoid asking for passwords by email.

Responsibilities

• Read incoming account-access messages in the assigned support queue.
• Check the existing case for earlier guidance and customer replies.
• Send approved instructions for routine password-reset or sign-in steps.
• Ask a concise clarifying question when the problem is unclear.
• Record the guidance provided and the status of the inquiry.
• Refer verification, security, or persistent access problems to the designated team.
• Protect customer information and follow the employer's authentication policy.

Job description

HRS Talent Solutions is seeking an Account Access Customer Service Agent for a remote role. You will read incoming account-access messages, check guidance, and send approved password-reset instructions while directing unusual issues to a specialist.

This is written support and office administration, not engineering. You will maintain case records, follow authentication policies, and avoid asking for passwords by email.