Remote Software Account Support Specialist

Hrstalentsolutions; Des Moines (IA); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Remote work

Training provided

Job summary

Hrstalentsolutions is seeking a Software Account Support Associate for a full-time remote role in the United States. You will guide users through approved help materials, walk through routine steps, and route technical defects to the support team.

You won’t write code or access passwords, and you won’t promise product changes. The position emphasizes clear writing, curiosity, and the ability to document issues and escalate where needed.

Qualifications

• Background in office administration or customer service is useful.
• The employer trains beginners on the product, help center, and escalation.
• Curiosity and clear writing matter more than coding.

Responsibilities

• Read assigned online account questions.
• Verify permitted account and feature details.
• Explain current settings and help paths.
• Document a reproducible error for specialists.
• Route payment or plan questions to the owner.
• Track an unresolved case and next action.
• Protect account credentials and private records.

Skills

Customer service

Office administration

Written communication

Curiosity

Job description

Hrstalentsolutions is seeking a Software Account Support Associate for a full-time remote role in the United States. You will guide users through approved help materials, walk through routine steps, and route technical defects to the support team.

You won’t write code or access passwords, and you won’t promise product changes. The position emphasizes clear writing, curiosity, and the ability to document issues and escalate where needed.