Remote Account Services Specialist — Inside Sales

ADP, Inc.; Eau Claire (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

ESOP

Health, Dental & Life Insurance

401(k) with company match

Paid time off

Job summary

Realityworks, headquartered in Eau Claire, WI, is seeking an Account Services Representative to drive new business and manage high-volume customer interactions from a remote Wisconsin home office. You’ll partner with Account Managers, research accounts, and guide product orders with strong CRM discipline.

Ideal candidates have a bachelor’s degree (or equivalent) and 1+ years in sales or customer service, with proficiency in MS 365 and CRM systems like NetSuite.

Qualifications

• Bachelor’s degree in Marketing, Communications, Business Administration, or related field; or equivalent combination of education and relevant work experience
• Proven experience (1+ years) in sales, inside sales, or customer service

Responsibilities

• Identifies new prospects and engages with existing customers to explore sales opportunities and fulfill customer needs
• Conducts a high volume of outbound telephone dials on a daily basis
• Collaborates closely with Account Managers in high‑performing territories to support transactional sales efforts with weekly meetings to discuss strategy and outcomes
• Works on call lists and hot leads and engages in new account discovery initiatives to expand the customer base
• Stays informed about product features, compatibility, pricing, supporting materials, and available discounts/promotions
• Responds promptly to requests for information and qualifies leads generated from inbound inquiries
• Maintains post‑sale contact with clients to facilitate a positive and productive long‑term relationship
• Establishes strong customer relationships including problem resolution with customers about any account problems, concerns, needs, and more and communicates those issues with the company
• Maintains accurate and timely records within the company’s CRM system
• Attends and participates in regular sales meetings and training sessions
• Maintains house accounts as needed

Skills

Outbound calling

CRM systems (NetSuite)

MS 365 applications

B2B sales knowledge

Customer service

Education

Bachelor’s degree in Marketing/Comms/Business or related field

Tools

NetSuite CRM

MS 365 (Outlook/Word/Excel)

Job description

Realityworks, headquartered in Eau Claire, WI, is seeking an Account Services Representative to drive new business and manage high-volume customer interactions from a remote Wisconsin home office. You’ll partner with Account Managers, research accounts, and guide product orders with strong CRM discipline.

Ideal candidates have a bachelor’s degree (or equivalent) and 1+ years in sales or customer service, with proficiency in MS 365 and CRM systems like NetSuite.