Remote Account & Relationship Manager – Commission Eligible

Wolters Kluwer International; Minnesota; Hybride; USD 48 000 - 81 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Résumé du poste

Wolters Kluwer International is seeking an Account & Relationship Manager for a permanent remote role in the United States. The candidate should be comfortable with CST/EST time zones and will support senior team members in identifying opportunities while learning account management basics.

Responsibilities include outreach, client coordination, CRM data maintenance, sales support, and contributing to customer satisfaction with timely follow-ups.

Qualifications

• 3+ years in account management, customer success, or related role, ideally in insurance/financial services.
• Excellent written and verbal communication skills.
• Basic customer service principles and practices.
• Familiarity with the organization's products or services.
• Accurate data entry and record-keeping.
• Ability to identify and resolve straightforward issues.
• Organized and able to manage time effectively.
• Strong interpersonal skills for client relationships.
• Familiarity with basic sales software and CRM systems.

Responsabilités

• Identify potential clients and new business opportunities.
• Make initial outreach and establish first contact with potential customers.
• Support sales presentations and product demonstrations.
• Maintain accurate records of customer interactions and sales activities.
• Respond to basic customer inquiries and escalate complex issues to senior team members.
• Assist in preparing sales reports and tracking performance metrics.
• Learn and understand products/services offered by the organization.
• Coordinate meetings and gather customer feedback.
• Participate in team strategy sessions.
• Contribute to customer satisfaction with timely follow-up and issue resolution.

Connaissances

Account management

Customer success

Communication

CRM systems

Data entry

Organization

Interpersonal skills

Sales tools

Problem solving

Outils

CRM systems

Sales software

Description du poste

Wolters Kluwer International is seeking an Account & Relationship Manager for a permanent remote role in the United States. The candidate should be comfortable with CST/EST time zones and will support senior team members in identifying opportunities while learning account management basics.

Responsibilities include outreach, client coordination, CRM data maintenance, sales support, and contributing to customer satisfaction with timely follow-ups.