Remote Account Operations Analyst

CVSHealth; Dallas (TX); On-site; USD 29,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision coverage

Paid time off

Retirement plan

Wellness programs

Job summary

CVS Health is seeking an Operations/Account Support professional to join the team in Dallas. You will own member journey processes, manage client collateral updates, and lead end-to-end meeting documentation including agendas, minutes, and action items.

You will coordinate across departments to resolve inquiries, track deliverables, and maintain client communications. A Bachelor's degree and 2+ years of experience in operations or administrative coordination are required.

Qualifications

• 2+ years of relevant experience in operations, client support, or administrative account coordination.
• Proven proficiency in Google Suite and Microsoft Excel.
• Experience in meeting administration with agendas, notes, and action-item tracking.
• Strong organizational skills and detail orientation.
• Experience in remote, fast-paced environments and capability to explain processes clearly.
• Experience reviewing, analyzing, and organizing data using Excel.

Responsibilities

• Act as operational owner for member journey processes and client collateral updates.
• Own end-to-end meeting documentation: agendas, decks, minutes, action items.
• Capture and track open items from client meetings and emails.
• Handle routine client inquiries and coordinate with internal teams for timely responses.
• Coordinate intake, routing, and resolution of member grievances with clients.
• Collaborate with Production, Business Analysts, and Data Relationship Managers to keep workflows moving.
• Document client nuances in profiles and tracking sheets.

Skills

Google Workspace

Microsoft Excel

Meeting administration

Organizational skills

Data analysis with Excel

Communication skills

Problem solving

Education

Bachelor’s degree in business, health care, operations management, or related field

Tools

Asana

Jira

Confluence

PowerBI

Job description

CVS Health is seeking an Operations/Account Support professional to join the team in Dallas. You will own member journey processes, manage client collateral updates, and lead end-to-end meeting documentation including agendas, minutes, and action items.

You will coordinate across departments to resolve inquiries, track deliverables, and maintain client communications. A Bachelor's degree and 2+ years of experience in operations or administrative coordination are required.