Health Plan Client Operations Coordinator

CVS Health; Texas; Hybrid; USD 29,000 - 56,000; Full time

Job summary

CVS Health is seeking an administrative operations professional to support health plan accounts. You will manage member journey processes, document meetings, and track action items with cross-functional teams.

The role emphasizes strong organizational skills, remote-friendly collaboration, and proficiency in Google Suite and Excel to drive timely responses and client satisfaction. A bachelor’s degree is required for consideration.

Qualifications

• 2+ years of relevant experience in operations, client support, or administrative account coordination.
• Proven proficiency with Google Suite and Excel for organizing and tracking.
• Strong meeting administration experience (agendas, minutes, action items).
• Excellent organizational skills and ability to work remotely.

Responsibilities

• Act as the operational owner for member journey processes and client collateral, implementing updates and tracking items.
• Own end-to-end meeting documentation for client calls and internal syncs, including agendas and minutes.
• Capture, document, and track open items and deliverables from client meetings and emails.
• Handle routine ad-hoc client inquiries and coordinate with internal teams to provide responses.
• Coordinate intake, routing, and resolution of member grievances with internal partners.
• Collaborate with Production, Business Analysts, Data Relationship Managers to move workflows.

Skills

Google Suite

MS Excel

Meeting Mgmt

Organization

Communication

Data Analysis

Education

Bachelor’s degree

Tools

Asana

Jira

Confluence

PowerBI

Job description

CVS Health is seeking an administrative operations professional to support health plan accounts. You will manage member journey processes, document meetings, and track action items with cross-functional teams.

The role emphasizes strong organizational skills, remote-friendly collaboration, and proficiency in Google Suite and Excel to drive timely responses and client satisfaction. A bachelor’s degree is required for consideration.