Senior Operations Analyst — Client Accounts (Remote)

CVSHealth; Dallas (TX); On-site; USD 47,000 - 102,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking an Operations & Client Support professional to own member journey processes, manage meeting agendas and minutes, and coordinate deliverables across client accounts. You will collaborate with Production, Business Analysts, and Data Relationship Managers to keep workflows moving and ensure timely responses.

The role requires 2–4 years in operations or client support, strong communication, and proficiency with Google Suite and Excel in a fast-paced, remote-friendly environment.

Qualifications

• 2 to 4 years of relevant experience in operations, client support, or administrative account coordination.

Responsibilities

• Act as the SME and operational owner for member journey processes and client collateral.
• Own the end-to-end meeting documentation process including agendas, decks, and minutes.
• Capture, document, and track open items and deliverables from client meetings and email.
• Coordinate intake, routing, and resolution of member grievances.
• Partner with internal teams to keep operational workflows moving and aligned with priorities.
• Document client nuances within profiles and tracking sheets.
• Serve as backup coverage for Client Success Manager/Executive or COO as needed.
• Serve as primary account contact for smaller accounts.

Skills

Stakeholder management

Client-facing communication

Meeting administration

Organizational skills

Data analysis (Excel)

Clear written/verbal communication

Remote work adaptability

Education

Bachelor’s degree in business, health care, operations management, or related field

Tools

Google Suite

Microsoft Excel

Jira

Confluence

Power BI

Job description

CVS Health is seeking an Operations & Client Support professional to own member journey processes, manage meeting agendas and minutes, and coordinate deliverables across client accounts. You will collaborate with Production, Business Analysts, and Data Relationship Managers to keep workflows moving and ensure timely responses.

The role requires 2–4 years in operations or client support, strong communication, and proficiency with Google Suite and Excel in a fast-paced, remote-friendly environment.