Senior Health Plan Operations Analyst

8100 Signify Health LLC; Texas; Hybrid; USD 47,000 - 102,000; Full time

Benefits offered by this job

Medical coverage

Dental/vision coverage

Paid time off

Retirement plan

Wellness programs

Job summary

CVS Health is seeking a dedicated operations and client support professional to join the account support team. You will work closely with the Client Success Executive/Manager and COO to ensure seamless execution for health plan partners, managing meeting cadences, deliverables, and client communications.

You will own the end-to-end meeting documentation, capture action items, and coordinate across Production, Business Analysts, and Data Relationship Managers to move workflows forward in a

Qualifications

• 2 to 4 years of experience in operations, client support, or administrative account coordination.
• 2 to 4 years stakeholder management.
• Direct client-facing experience with clear verbal and written communication.
• Strong proficiency in Google Suite (Gmail, Sheets, Slides) and Microsoft Excel.
• Familiarity with project management or collaboration tools (Asana, Jira, Confluence, PowerBI- user level).
• Proven track record in meeting administration across internal and external calls (agenda preparation, detailed notetaking, and action item tracking).
• Strong organizational skills with the ability to coordinate across internal teams to resolve client requests.
• Meticulous self-starter with excellent task prioritization skills in a remote, fast-paced environment.
• Confidence to explain operational processes and seek clarification when navigating complex situations.
• Demonstrated expertise in reviewing, analyzing, and organizing data using Excel

Responsibilities

• Act as the Subject Matter Expert (SME) and operational owner for member journey processes and client collateral, guiding clients through process requirements, implementing updates, resolving ad-hoc inquiries, tracking open action items, and ensuring timely follow-through
• Own the end-to-end meeting documentation process for client-facing calls and internal team syncs, including preparing and circulating agendas and decks, capturing comprehensive meeting minutes, and tracking action items
• Capture, document, and track open items and deliverables resulting from client meetings and ongoing email correspondence
• Manage routine ad-hoc client inquiries, collaborating across internal departments to gather information, and delivering timely responses
• Coordinate the intake, internal routing, and client-facing resolution of member grievances
• Partner with internal teams to keep operational workflows moving and maintain alignment on account priorities
• Document and clearly communicate unique client nuances within client profiles, account records, and tracking sheets
• Serve as backup coverage for the Client Success Manager/Executive or Client Operations Owner as needed
• Serve as primary account contact and communication for smaller accounts or lines of business

Skills

Operations experience

Client support

Stakeholder management

Verbal & written communication

Google Suite

Microsoft Excel

Project management tools

Asana

Jira

Confluence

PowerBI

Meeting administration

Data analysis in Excel

Education

Bachelor’s degree in business, health care, operations management, or related field

Tools

Asana

Jira

Confluence

PowerBI

Job description

CVS Health is seeking a dedicated operations and client support professional to join the account support team. You will work closely with the Client Success Executive/Manager and COO to ensure seamless execution for health plan partners, managing meeting cadences, deliverables, and client communications.

You will own the end-to-end meeting documentation, capture action items, and coordinate across Production, Business Analysts, and Data Relationship Managers to move workflows forward in a