Remote Account Manager — Retention & Upsell Growth

Pavago; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Pavago is seeking an Account Manager to manage a portfolio of existing customer accounts, strengthen relationships, and drive renewal and expansion revenue in a remote role.

You will conduct regular account reviews, identify renewal risks, and proactively pursue upsell and cross-sell opportunities while coordinating with internal teams to resolve issues and maintain accurate CRM records.

Qualifications

• 2+ years of account management, customer success, or sales experience.
• Strong customer relationship-building skills.
• Commercial mindset with experience identifying expansion opportunities.
• Strong communication and problem-solving ability.
• Experience working with CRM systems.
• Comfortable managing multiple customer accounts simultaneously.
• Results-driven and comfortable working against retention and revenue KPIs.

Responsibilities

• Manage a portfolio of existing customer accounts and conduct regular account reviews.
• Build relationships with key stakeholders and identify renewal risks.
• Identify upsell and cross-sell opportunities based on customer needs.
• Coordinate internally to resolve customer issues and maintain accurate CRM notes, opportunities, and forecasts.
• Aim to achieve retention and expansion revenue targets.

Skills

Account management

CRM experience

Relationship building

Communication

Problem solving

Tools

CRM systems

Job description

Pavago is seeking an Account Manager to manage a portfolio of existing customer accounts, strengthen relationships, and drive renewal and expansion revenue in a remote role.

You will conduct regular account reviews, identify renewal risks, and proactively pursue upsell and cross-sell opportunities while coordinating with internal teams to resolve issues and maintain accurate CRM records.