Remote Strategic Account Manager, Collaboration Platform

Akkadian Labs, LLC.; United States; Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Company-paid life insurance

Disability insurance

401(k) with generous match

Paid time off

Fully remote

Job summary

Akkadian Labs, LLC. is hiring an Account Manager to lead retention, renewal, and expansion across an assigned book of business. This quota-carrying role requires staying connected to customers year-round, driving adoption, and identifying growth opportunities.

The Account Manager serves as the primary relationship owner, collaborating with systems integrators and partners to deliver a cohesive customer experience while advancing renewals and revenue goals.

Qualifications

• 4–6 years of experience in software sales or account management.
• Proven track record in renewals and driving expansion revenue.
• Strong relationship-building and communication skills.

Responsibilities

• Serve as primary contact for an assigned portfolio, managing day-to-day relationships and escalations.
• Maintain regular outreach to strengthen relationships and mitigate renewal risk.
• Own renewals and drive retention, contributing to revenue goals.
• Identify expansion opportunities including upsell and cross-sell.
• Educate customers on platform value and new features to maximize adoption.
• Forecast renewals and expansions in HubSpot with disciplined pipeline hygiene.
• Collaborate with partners to align on account strategy and opportunities.
• Work cross-functionally with Sales, Product, and Support teams.

Skills

Account management

Renewals

Expansion revenue

Relationship building

Communication

Forecasting

Tools

HubSpot CRM

MEDPICC framework

Job description

Akkadian Labs, LLC. is hiring an Account Manager to lead retention, renewal, and expansion across an assigned book of business. This quota-carrying role requires staying connected to customers year-round, driving adoption, and identifying growth opportunities.

The Account Manager serves as the primary relationship owner, collaborating with systems integrators and partners to deliver a cohesive customer experience while advancing renewals and revenue goals.