Remote Account Manager – Legal Tech & Client Growth

Legal Soft; California; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Remote work flexibility

Health coverage

Paid time off

Professional development

Job summary

Legal Soft in the United States is seeking an Account Manager to nurture relationships with lawyer clients and their virtual assistants, ensuring high satisfaction and retention. You will understand client needs, provide tailored support, and identify opportunities to upsell Legal Soft services.

The ideal candidate has strong sales skills, experience in legal tech or SaaS, and a client-focused mindset. You will collaborate with marketing and product teams to promote offerings and drive account

Qualifications

• Bachelor’s degree in Business, Marketing, Law, or related field (or equivalent experience).
• 2+ years in account management, client success, or sales, preferably in legal tech or SaaS.
• Proven ability to upsell and meet revenue goals.
• Familiarity with legal software and law firm operations is a plus.
• Strong communication, negotiation, and relationship-building skills.
• Proficiency in CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Self-motivated, detail-oriented, and able to manage multiple client accounts in a fast-paced environment.
• Knowledge of social media management, website development, or AI tools is highly desirable.

Responsibilities

• Be the primary contact for assigned lawyer clients and their VAs.
• Conduct regular check-ins, train clients on Legal Soft tools, ensure workflow integration.
• Help clients maximize value of VAs and legal software.
• Identify opportunities to upsell services like social media content and custom websites.
• Present tailored proposals aligned with growth goals.
• Collaborate with marketing to promote new features to existing clients.
• Provide ongoing support and coordinate with the tech team as needed.
• Monitor satisfaction and usage metrics to drive engagement.
• Track revenue and client feedback using CRM for leadership reporting.
• Share client insights to inform service improvements and new offerings.
• Work with internal teams to deliver seamless client experiences.
• Contribute to a culture of innovation and support the mission.

Skills

Account management

Sales

Communication

Negotiation

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Microsoft Office

Job description

Legal Soft in the United States is seeking an Account Manager to nurture relationships with lawyer clients and their virtual assistants, ensuring high satisfaction and retention. You will understand client needs, provide tailored support, and identify opportunities to upsell Legal Soft services.

The ideal candidate has strong sales skills, experience in legal tech or SaaS, and a client-focused mindset. You will collaborate with marketing and product teams to promote offerings and drive account