Remote Account Manager II — Renewals & Growth

Arrow Electronics; Juneau (AK); À distance; USD 92 000 - 100 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision Insurance

401k, With Matching Contributions

Short-Term/Long-Term Disability

Health Savings Account / Health Reimb.

Paid Time Off

Tuition Reimbursement

Growth Opportunities

And more!

Résumé du poste

SiliconExpert is hiring an Account Manager II to manage 100–200 mid and mass market accounts, renewals, upsells, and ensure positive customer experience. You will collaborate with Sales, Marketing, Channel, and Technical teams to share market intelligence and drive revenue within accounts.

This fully remote role requires a 4-year degree and 2–4 years of related experience, strong Excel, Salesforce experience, and a proven track record in renewals and cross-selling.

Qualifications

• Typically requires a 4 year degree and 2-4 years of related experience; or an advanced degree without experience; or equivalent work experience.
• Microsoft Suite experience required (strong excel experience)
• Experience with Salesforce and selling software strongly preferred
• Experience with cross selling/upselling and renewals required
• This position is a 70/30 split, the commission is included in the compensation posted

Responsabilités

• Manages between 100-200 mid and mass market accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts.
• Handles renewals, relationship development, and upsells, leveraging solutions, services, and new offerings.
• Supports assigned client base and responds timely to customer inquiries and promptly follow-ups on customer related issues.
• Proactively consults and provides renewal and growth quotes to customers to understand their requirements and ensures orders are properly processed.
• Responsible for meeting/exceeding assigned renewal rate and growth targets.
• Tracks at risk, non-renewal, pending, and lost renewals including reasons for cancellation.
• Clearly understands all product offering, subscription and renewal licensing models.
• Creates selling opportunities within assigned customers through a sales plan and process.
• Develops an understanding of the customer\'s needs and the customer\'s decision-making hierarchy to proactively assess, clarify, and validate customer needs on an ongoing basis.
• Conducts calls to develop new revenue streams with existing customers by using cases and ability to communicate solution values of products and services.
• Executes on solutions selling through knowledge offerings.
• Grows profit and maximizes margins by selling value-added, long-term solutions.
• Collaborates with Sales, Marketing, Channel, and Technical teams to share, develop and build global market intelligence including information related to customers, market trends, supply and demand.
• Conducts quarterly business review visits with at least 75% of accounts in their renewal year.

Connaissances

Account management

Sales experience

Customer relationship management

Renewals

Formation

Bachelors degree or higher

Outils

Salesforce

Microsoft Excel

Description du poste

SiliconExpert is hiring an Account Manager II to manage 100–200 mid and mass market accounts, renewals, upsells, and ensure positive customer experience. You will collaborate with Sales, Marketing, Channel, and Technical teams to share market intelligence and drive revenue within accounts.

This fully remote role requires a 4-year degree and 2–4 years of related experience, strong Excel, Salesforce experience, and a proven track record in renewals and cross-selling.