Remote Client Success & Growth Manager

Mektra LLC; Tempe (AZ); Remote; USD 70,000 - 110,000; Full time

Job summary

Mektra LLC is seeking an Account Manager to be the primary relationship owner for our active client base. You will ensure projects stay on track, surface expansion opportunities, and turn satisfied clients into long-term partners.

This remote role bridges sales and delivery, serving SMBs in a services or software environment, and offers a competitive salary range with opportunities for growth.

Qualifications

• 3+ years of account management or client success experience.
• Experience working with SMBs in a services or software environment.
• Strong organizational skills with the ability to manage multiple accounts simultaneously.
• Excellent communication skills, both written and verbal.
• Comfortable using project management and CRM tools.

Responsibilities

• Serve as the day-to-day contact for assigned client accounts.
• Conduct regular check-ins to review project progress and gather feedback.
• Identify upsell and cross-sell opportunities within existing accounts.
• Coordinate with the development team to manage scope, timelines, and deliverables.
• Drive client retention and reduce churn through proactive relationship management.
• Generate referrals and case study content from satisfied clients.

Skills

Account management

Client success

Organization

Communication

Tools

CRM software

PM tools

Job description

Mektra LLC is seeking an Account Manager to be the primary relationship owner for our active client base. You will ensure projects stay on track, surface expansion opportunities, and turn satisfied clients into long-term partners.

This remote role bridges sales and delivery, serving SMBs in a services or software environment, and offers a competitive salary range with opportunities for growth.