Remote Account Manager: Grow & Retain ITAD Clients

DMD Systems Recovery LLC; United States; Remote; USD 60,000 - 65,000; Full time

Job summary

DMD Systems Recovery LLC is seeking an Account Manager to retain and grow designated customer accounts from a remote base in the United States. You will be the primary contact, develop tailored strategies, and collaborate with cross-functional teams to ensure delivery and value.

Responsibilities include driving revenue, conducting business reviews, and providing insights on ITAD services while leveraging AI tools to improve efficiency and decision making.

Qualifications

• Minimum of 2 years' experience in Account Management or a Client Success Role.
• CRM, ERP, and Microsoft Office Suite competence required.
• ITAD, Reverse Logistics, or Forward Logistics business experience preferred.
• Experience, education, or interest in Sustainability, Environmental Science, or Recycling preferred.
• Bachelor's degree in business administration preferred or equivalent combination of education and experience.

Responsibilities

• Serve as the primary contact for assigned accounts to ensure satisfaction and retention.
• Develop tailored strategies to retain and expand accounts and present solutions.
• Drive account growth by identifying expansion opportunities and tracking revenue.
• Conduct business reviews and provide actionable insights and metrics.
• Collaborate with sales, operations, logistics, tech, and marketing for on-time delivery.
• Stay informed about industry trends and drive process improvements.
• Meet KPIs for retention, revenue growth, and reporting accuracy.
• Leverage AI tools to automate routine tasks and improve decision-making.

Skills

Account Management

Customer Retention

Sales & Business Development

Cross-functional Collaboration

Data-driven decisions

AI tools adoption

Education

Bachelor's degree in business administration

Equivalent education/experience

Tools

CRM

ERP

Microsoft Office

Job description

DMD Systems Recovery LLC is seeking an Account Manager to retain and grow designated customer accounts from a remote base in the United States. You will be the primary contact, develop tailored strategies, and collaborate with cross-functional teams to ensure delivery and value.

Responsibilities include driving revenue, conducting business reviews, and providing insights on ITAD services while leveraging AI tools to improve efficiency and decision making.