Remote Account Manager - Commercial Lines (P&C Licensed)

Insurance Office of America; Merritt Island (FL); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays

Vacation time

Sick time

Professional growth

Job summary

Insurance Office of America (IOA) is seeking an Account Manager for Commercial Lines to manage a book of business, retain accounts, and support new business. You will coordinate daily admin tasks, assist with policy administration, billing, claims, and renewals, while ensuring accuracy across systems.

The role requires 3+ years in account management or 5+ years in insurance, active P&C license, and strong analytical and customer service skills.

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Active licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership.

Skills

Account management

Insurance knowledge

Analytical

Customer service

Communication

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America (IOA) is seeking an Account Manager for Commercial Lines to manage a book of business, retain accounts, and support new business. You will coordinate daily admin tasks, assist with policy administration, billing, claims, and renewals, while ensuring accuracy across systems.

The role requires 3+ years in account management or 5+ years in insurance, active P&C license, and strong analytical and customer service skills.