Remote Account Manager, Commercial Lines Insurance

Insurance Office of America; Pittsburgh (Allegheny County); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth opportunities

Respectful culture

Job summary

Insurance Office of America is seeking an Account Manager for Commercial Lines in the United States. The role focuses on managing an assigned book of business, retention, and new client onboarding, with emphasis on service excellence, renewals, and cross-functional collaboration.

Ideal candidates bring 3+ years in account management within insurance, active P&C licensing, and strong communication skills. The position offers competitive pay, benefits, and growth opportunities in a remote-friendly

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor delinquent accounts and collect balances.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure timely completion of work and clear communication.
• Adopt best practices to improve performance.
• Demonstrate integrity and leadership.

Skills

Account management

Insurance brokerage knowledge

Analytical skills

Customer service

MS Office

Education

High School Diploma

CIC designation (or equivalent)

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America is seeking an Account Manager for Commercial Lines in the United States. The role focuses on managing an assigned book of business, retention, and new client onboarding, with emphasis on service excellence, renewals, and cross-functional collaboration.

Ideal candidates bring 3+ years in account management within insurance, active P&C licensing, and strong communication skills. The position offers competitive pay, benefits, and growth opportunities in a remote-friendly