Remote Account Manager - Commercial Lines (ET/CT)

Insurance Office of America; Fort Worth (TX); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacation, and sick time

Competitive salary with bonus

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage an assigned book of business, retain clients, and support new business. You will coordinate day-to-day administration, service requests, and policy analyses, while ensuring accuracy and timely renewals.

The ideal candidate has 3+ years in account management (or 5+ years in insurance), active P&C licensing (CIC preferred), and strong communication and analytical skills.

Qualifications

• 3+ years account management experience or 5+ years in the insurance industry.
• Active licensing required; CIC designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficient in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms for data accuracy.
• Monitor activity to ensure timely completion.
• Maintain transparent communication with the account team about workload and issues.
• Deliver excellent service and anticipate client needs.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.
• Demonstrate integrity and leadership aligned with IOA values.

Skills

Account management experience

Insurance brokerage knowledge

Active licensing

CIC designation (preferred)

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage an assigned book of business, retain clients, and support new business. You will coordinate day-to-day administration, service requests, and policy analyses, while ensuring accuracy and timely renewals.

The ideal candidate has 3+ years in account management (or 5+ years in insurance), active P&C licensing (CIC preferred), and strong communication and analytical skills.