Remote Account Manager - Commercial Lines

Insurance Office of America; Kingston (Luzerne County); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Career growth opportunities

Job summary

Insurance Office of America is seeking an Account Manager for Commercial Lines to oversee an assigned book of business, retain accounts, and assist with new business development. You will coordinate daily administration and customer service activities, resolve complex issues, and ensure accuracy across policy administration and billing.

The ideal candidate has 3–5 years in account management (or 5+ years in insurance), with active P&C licensing (CIC preferred).

Qualifications

• 3-5 years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active property & casualty licensing; CIC designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Maintain policy management, expirations, renewals, and billing accuracy.
• Monitor accounts receivable and ensure timely collection of outstanding balances.

Skills

Account management

Customer service

Analytical skills

Communication

Organizational skills

Education

High School Diploma

CIC designation preferred

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager for Commercial Lines to oversee an assigned book of business, retain accounts, and assist with new business development. You will coordinate daily administration and customer service activities, resolve complex issues, and ensure accuracy across policy administration and billing.

The ideal candidate has 3–5 years in account management (or 5+ years in insurance), with active P&C licensing (CIC preferred).