Remote Account Manager, Commercial Lines (Construction)

Insurance Office of America; Duluth (MN); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K with match

Career growth

Work-life balance

Community service

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage an assigned book of business, retain accounts, and support new business. You will coordinate day-to-day administrative and customer service activities, resolving complex issues with accuracy.

The ideal candidate has 3–5 years of account management experience in insurance, active P&C licensing, and strong communication and analytical skills. Hybrid/remote options available, with a focus on service excellence.

Qualifications

• 3-5 years of account management experience or 5+ years in insurance
• Thorough knowledge of insurance brokerage and client needs
• Active property & casualty (P&C) licensing; CIC or equivalent preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership.

Skills

Account management

Customer service

Communication

Analytical thinking

Problem solving

Organizational skills

Education

High School Diploma

CIC designation

Tools

MS Office

Agency management systems

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage an assigned book of business, retain accounts, and support new business. You will coordinate day-to-day administrative and customer service activities, resolving complex issues with accuracy.

The ideal candidate has 3–5 years of account management experience in insurance, active P&C licensing, and strong communication and analytical skills. Hybrid/remote options available, with a focus on service excellence.