Remote Account Manager - Commercial Insurance (Construction/Contractors)

Insurance Office of America; Pensacola (FL); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive salary and bonus potential

Company-paid health insurance

Paid holidays, vacations, and sick pay

401K with employer match

Professional growth opportunities

Work/life balance emphasis

Community service commitment

Supportive teammates and rewarding env

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage a designated book, retain clients, and support new business. This hybrid/remote-friendly role emphasizes service, policy administration, and timely renewals.

The ideal candidate has 3–5 years in account management (or 5+ in insurance), with active P&C licensing and strong analytical skills. Proficiency in MS Office and customer service are essential for success in this position.

Qualifications

• 3-5 years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Required active property & casualty licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership.

Skills

Account management

MS Office

Customer service

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage a designated book, retain clients, and support new business. This hybrid/remote-friendly role emphasizes service, policy administration, and timely renewals.

The ideal candidate has 3–5 years in account management (or 5+ in insurance), with active P&C licensing and strong analytical skills. Proficiency in MS Office and customer service are essential for success in this position.