Remote Account Manager - Commercial Insurance (Construction)

Insurance Office of America; Irving (TX); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays & vacation

Career growth opportunities

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage an assigned book of business, retain accounts, and support new business. The role involves coordinating day-to-day admin, customer service, and addressing complex issues with accuracy.

The ideal candidate has 3–5 years of account management experience (or 5+ years in insurance), active P&C license, and strong communication and analytical skills. This position offers a hybrid/remote work arrangement per policy.

Qualifications

• 3–5 years of account management experience or 5+ years in the insurance industry
• Thorough knowledge of insurance brokerage and client needs
• Active property & casualty licensing; CIC designation preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma or equivalent

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues and ensuring no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership.

Skills

Account management

Customer service

Communication

MS Office

Organizational skills

Multitasking

Analytical

Problem-solving

Education

P&C license

CIC designation preferred

High School Diploma

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage an assigned book of business, retain accounts, and support new business. The role involves coordinating day-to-day admin, customer service, and addressing complex issues with accuracy.

The ideal candidate has 3–5 years of account management experience (or 5+ years in insurance), active P&C license, and strong communication and analytical skills. This position offers a hybrid/remote work arrangement per policy.