Remote Account Manager - Commercial Insurance (Construction)

Insurance Office of America; Charleston (SC); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Company-paid health insurance

Paid holidays and vacation

401K with employer match

Career growth

Work-life balance

Community service commitment

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage an assigned book of business, ensuring retention and supporting new business. The role involves coordinating day-to-day administrative and customer service activities, resolving complex issues, and preventing errors or omissions.

The ideal candidate will have 3–5 years in account management or 5+ years in insurance, with an active P&C license and strong MS Office skills. Hybrid or remote options are available.

Qualifications

• Active Property & Casualty license is required.
• Professional designation (CIC or equivalent) preferred.
• Strong communication, multitasking, and organizational skills.

Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership.

Skills

Account management

P&C licensing

Analytical thinking

Customer service

Communication

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage an assigned book of business, ensuring retention and supporting new business. The role involves coordinating day-to-day administrative and customer service activities, resolving complex issues, and preventing errors or omissions.

The ideal candidate will have 3–5 years in account management or 5+ years in insurance, with an active P&C license and strong MS Office skills. Hybrid or remote options are available.