Remote Account Manager - Commercial Lines

Insurance Office of America; West Fargo (ND); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sick وقت

Professional growth opportunities

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage an assigned book of business, retain accounts, and support new business. The role involves coordinating daily administrative and customer service activities, resolving complex issues, and ensuring accuracy across policy administration, billing, claims, and renewals.

The ideal candidate has 3+ years in account management or 5+ years in insurance, active license, and strong MS Office skills.

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Maintain an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.

Skills

Account management

Insurance knowledge

Communication

Customer service

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage an assigned book of business, retain accounts, and support new business. The role involves coordinating daily administrative and customer service activities, resolving complex issues, and ensuring accuracy across policy administration, billing, claims, and renewals.

The ideal candidate has 3+ years in account management or 5+ years in insurance, active license, and strong MS Office skills.