Remote Account Manager – Commercial Insurance (Eastern/Central)

Insurance Office of America; Lehigh Acres (FL); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Professional growth opportunities

Respectful culture and work-life

Community service commitment

Supportive teammates

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage an assigned book of business, retain clients, and support new business. This role supports IOA - Charleston and requires candidates to reside in Eastern or Central Time Zones with remote/hybrid expectations.

Ideal candidates have 3+ years in account management or 5+ years in insurance, active P&C license, and strong analytical and customer service skills.

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms.
• Communicate workload status and issues with the team.
• Deliver proactive service and improve processes.
• Stay updated on company policies and demonstrate IOA values.

Skills

Account management

Customer service

Communication

Analytical skills

Problem-solving

Organizational skills

Team leadership

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage an assigned book of business, retain clients, and support new business. This role supports IOA - Charleston and requires candidates to reside in Eastern or Central Time Zones with remote/hybrid expectations.

Ideal candidates have 3+ years in account management or 5+ years in insurance, active P&C license, and strong analytical and customer service skills.