Remote Account Manager, Commercial Insurance - Construction

Insurance Office of America; Waldorf (MD); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Professional growth and career growth

Respectful culture and work/familyLife

Community service commitment

Supportive teammates and a rewarding环境

Job summary

Insurance Office of America is seeking an Account Manager for Commercial Lines to manage an assigned book of business, retain accounts, and support new business. You will coordinate day-to-day administrative and customer service activities, resolve complex issues, and ensure error-free operations.

Ideal candidates have 3–5 years in account management (or 5+ in insurance), active P&C licensing (CIC preferred), strong analytical and communication skills, and proficiency with MS Office.

Qualifications

• 3-5 years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Required active property & casualty (P&C) licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.
• Demonstrate integrity and leadership.

Skills

Account management

Analytical skills

Customer service

Communication

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager for Commercial Lines to manage an assigned book of business, retain accounts, and support new business. You will coordinate day-to-day administrative and customer service activities, resolve complex issues, and ensure error-free operations.

Ideal candidates have 3–5 years in account management (or 5+ in insurance), active P&C licensing (CIC preferred), strong analytical and communication skills, and proficiency with MS Office.