Remote Account Manager, Commercial Insurance (Construction)

Insurance Office of America; San Antonio (TX); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Professional growth opportunities

Job summary

Insurance Office of America seeks an Account Manager - Commercial Lines to manage an assigned book, support new business, and ensure account retention with precise administrative and customer service execution.

Ideal candidates bring a P&C license and insurance brokerage knowledge, plus strong analytical, problem-solving, and communication skills. The role offers hybrid work or fully remote options for Eastern/Central Time Zones, with competitive pay and benefits.

Qualifications

• 3–5 years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active property & casualty licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.

Responsibilities

• Technical Competence: Maintain technical competence and industry expertise.
• Team Leadership: Direct daily activities of the account management team.
• Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Policy Management: Manage policy expirations and renewals.
• Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
• Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Policy Compliance: Stay updated on company policies and procedures.
• Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
• Champion IOA Values: Demonstrate integrity and leadership.

Skills

Account management experience

Insurance brokerage knowledge

Analytical, problem-solving, and decis

Customer service, communication, and组织

MS Office

Education

P&C license

CIC designation or equivalent

High School Diploma

Tools

MS Office

Job description

Insurance Office of America seeks an Account Manager - Commercial Lines to manage an assigned book, support new business, and ensure account retention with precise administrative and customer service execution.

Ideal candidates bring a P&C license and insurance brokerage knowledge, plus strong analytical, problem-solving, and communication skills. The role offers hybrid work or fully remote options for Eastern/Central Time Zones, with competitive pay and benefits.