Remote Account Manager – Commercial Insurance (Construction)

Insurance Office of America; Plantation (FL); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401K with match

Paid holidays & vacation

Career growth

Work-life balance

Community service

Job summary

Insurance Office of America seeks an Account Manager - Commercial Lines to oversee a book of business, retain accounts, and support new business growth. You will coordinate daily admin tasks, resolve complex issues, and ensure accuracy in policy administration and billing.

The ideal candidate will have 3–5 years in account management, active P&C licensing, and strong communication and analytical skills. This role offers a hybrid or remote work path with competitive compensation.

Qualifications

• 3-5 years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Required active property & casualty (P&C) licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Technical Competence: Maintain technical competence and industry expertise.
• Team Leadership: Direct daily activities of the account management team.
• Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Policy Management: Manage policy expirations and renewals.
• Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
• Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Policy Compliance: Stay updated on company policies and procedures.
• Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
• Champion IOA Values: Demonstrate integrity and leadership.

Skills

Account management

Insurance knowledge

P&C licensing

Analytical skills

Customer service

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America seeks an Account Manager - Commercial Lines to oversee a book of business, retain accounts, and support new business growth. You will coordinate daily admin tasks, resolve complex issues, and ensure accuracy in policy administration and billing.

The ideal candidate will have 3–5 years in account management, active P&C licensing, and strong communication and analytical skills. This role offers a hybrid or remote work path with competitive compensation.