Remote Account Manager - Commercial Insurance (Construction)

Insurance Office of America; Panama City (FL); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid holidays

Career growth

Culture & balance

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to oversee a book of business with a focus on retention and service excellence. The role supports day-to-day policy administration, renewals, billing, and coverage analysis while coordinating with team members across departments.

The position offers a hybrid work arrangement with some in-office days; remote options exist for eligible applicants within the Eastern or Central Time Zones.

Qualifications

• 3-5 years in account management or 5+ years in insurance.
• Strong knowledge of insurance brokerage.
• Active P&C licensing; CIC or equivalent preferred.
• Excellent analytical and problem-solving skills.
• Exceptional customer service and communication.
• Proficient in MS Office.

Responsibilities

• Maintain and renew client accounts, ensure retention.
• Deliver superior customer service and respond to requests.
• Coordinate policy administration and billing tasks.
• Review and analyze coverage, negotiate renewals.
• Maintain agency systems and data accuracy.
• Collaborate with team to improve performance.

Skills

Account management

Customer service

Communication

Leadership

Education

High School Diploma

CIC designation

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to oversee a book of business with a focus on retention and service excellence. The role supports day-to-day policy administration, renewals, billing, and coverage analysis while coordinating with team members across departments.

The position offers a hybrid work arrangement with some in-office days; remote options exist for eligible applicants within the Eastern or Central Time Zones.