Remote Account Manager - Commercial Insurance(Construction)

Insurance Office of America; Morgantown (WV); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Bonus potential

Holidays & vacation

401K match

Career growth

Work-life balance

Job summary

Insurance Office of America in Morgantown, WV is seeking an Account Manager - Commercial Lines to manage an assigned book of business, retain accounts, and support new business. You will coordinate daily administrative and customer service activities, resolve complex issues, and ensure accuracy.

The role offers a hybrid work arrangement with one day in an East Coast office or fully remote for those in eligible time zones, competitive salary, and strong benefits including health insurance and a

Qualifications

• 3–5 years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active property & casualty licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent)

Responsibilities

• Technical Competence: Maintain technical competence and industry expertise.
• Team Leadership: Direct daily activities of the account management team.
• Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Policy Management: Manage policy expirations and renewals.
• Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
• Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Policy Compliance: Stay updated on company policies and procedures.
• Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
• Champion IOA Values: Demonstrate integrity and leadership.

Skills

Account management

Customer service

Communication

MS Office

Education

High School Diploma

Active P&C license

CIC designation preferred

Tools

MS Office

Job description

Insurance Office of America in Morgantown, WV is seeking an Account Manager - Commercial Lines to manage an assigned book of business, retain accounts, and support new business. You will coordinate daily administrative and customer service activities, resolve complex issues, and ensure accuracy.

The role offers a hybrid work arrangement with one day in an East Coast office or fully remote for those in eligible time zones, competitive salary, and strong benefits including health insurance and a