Remote Account Manager - Commercial Insurance, Construction

Insurance Office of America; Lewisville (TX); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Career growth opportunities

Job summary

Insurance Office of America is seeking an Account Manager for Commercial Lines to manage a dedicated book of business, retain accounts, and support new business development. This role requires coordinating daily administrative tasks, resolving complex issues, and ensuring accurate policy administration.

The ideal candidate will have strong customer service skills, 3–5 years in account management or 5+ years in insurance, and an active P&C license with CIC preferred.

Qualifications

• 3-5 years of account management experience (or 5+ years in the insurance industry).
• Active property & casualty (P&C) license is required; CIC or equivalent designation preferred.
• Strong analytical, problem-solving, and decision-making skills.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues and ensuring accuracy.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Maintain frequent communication with the account team regarding workload status.
• Deliver excellent service and proactively anticipate client needs.
• Stay updated on company policies and procedures.
• Seek improvements to team performance.
• Demonstrate integrity and leadership.

Skills

Customer service

Communication

Problem solving

Time management

Education

High School Diploma or equivalent

CIC designation (preferred)

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager for Commercial Lines to manage a dedicated book of business, retain accounts, and support new business development. This role requires coordinating daily administrative tasks, resolving complex issues, and ensuring accurate policy administration.

The ideal candidate will have strong customer service skills, 3–5 years in account management or 5+ years in insurance, and an active P&C license with CIC preferred.