Remote Account Manager - Commercial Insurance

Insurance Office of America; Concord (NH); Hybrid; USD 65,000 - 80,000; Full time

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage an assigned book of business, retain clients, and support new business. The role coordinates daily admin tasks, resolves complex issues, and ensures accurate policy administration and billing.

The ideal candidate has 3–5 years in account management or 5+ years in insurance, holds a active P&C license (CIC preferred), and excels at customer service, communication, and teamwork.

Qualifications

• 3–5 years of account management experience, or 5+ years in insurance.
• Thorough knowledge of insurance brokerage and client needs.
• Active property & casualty license; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Prepare submissions, negotiate coverages, and present proposals.
• Monitor delinquent accounts and collect balances.
• Maintain agency management systems and carrier/vendor platforms.
• Monitor activity and suspense for timely completion.
• Communicate workload status with the account team.
• Deliver proactive service and respond quickly to requests.
• Stay updated on company policies and procedures.
• Seek best practices to improve performance.
• Demonstrate integrity and leadership.

Skills

Account management

Insurance brokerage

P&C license

CIC designation

Analytical skills

Customer service

MS Office

Education

High School Diploma

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage an assigned book of business, retain clients, and support new business. The role coordinates daily admin tasks, resolves complex issues, and ensures accurate policy administration and billing.

The ideal candidate has 3–5 years in account management or 5+ years in insurance, holds a active P&C license (CIC preferred), and excels at customer service, communication, and teamwork.