Remote Account Manager - Commercial Insurance (P&C Licensed)

Insurance Office of America; Erie (Erie County); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays and vacation

Sick time

Professional growth opportunities

Culture and work-life balance

Community service

Job summary

Insurance Office of America is seeking an Account Manager for Commercial Lines to manage an assigned book of business, ensuring retention and supporting new business. The role involves coordinating daily admin tasks, resolving complex issues, and maintaining data integrity across systems.

The ideal candidate has 3+ years in account management or 5+ years in insurance, with active licensing (CIC preferred) and strong customer-service and analytical skills.

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent customer service, communication, multitasking, and organizational skills.
• High School Diploma or equivalent.
• Proficiency in MS Office (Outlook, Word, Excel).

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms to ensure data accuracy.

Skills

Account management

Insurance knowledge

Customer service

Communication

MS Office

Education

High School Diploma

Active P&C license

CIC or equivalent

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager for Commercial Lines to manage an assigned book of business, ensuring retention and supporting new business. The role involves coordinating daily admin tasks, resolving complex issues, and maintaining data integrity across systems.

The ideal candidate has 3+ years in account management or 5+ years in insurance, with active licensing (CIC preferred) and strong customer-service and analytical skills.