Remote Account Manager — Commercial Insurance

Insurance Office of America; Racine (WI); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays

Vacation and sick time

Professional growth opportunities

Respectful culture and work-life BAL

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage a book of business with a focus on retention and new business. The role involves coordinating daily administrative and customer service activities, resolving complex issues, and ensuring accuracy across policy administration, billing, claims, and renewals.

The ideal candidate will have a P&C license, 3+ years in account management (or 5+ years in insurance), and strong analytical and communication skills.

Qualifications

• Active P&C license required.
• CIC designation or equivalent preferred.
• 3+ years account management in commercial lines or 5+ years in insurance.
• Strong analytical, problem-solving and communication skills.
• Proficiency in MS Office (Outlook, Word, Excel).

Responsibilities

• Maintain technical competence and industry knowledge.
• Direct daily activities of the account management team.
• Handle policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client submissions, negotiate coverages, and present proposals.
• Monitor delinquent accounts and collect balances.
• Maintain agency systems and data accuracy.
• Communicate workload status with the account team.
• Deliver proactive service and respond quickly to requests.
• Stay compliant with company policies.
• Seek and adopt best practices to improve performance.
• Champion IOA values with integrity and leadership.

Skills

Customer service

Communication

Multitasking

Organizational skills

Analytical thinking

Education

High School Diploma

Property & Casualty license

CIC designation

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage a book of business with a focus on retention and new business. The role involves coordinating daily administrative and customer service activities, resolving complex issues, and ensuring accuracy across policy administration, billing, claims, and renewals.

The ideal candidate will have a P&C license, 3+ years in account management (or 5+ years in insurance), and strong analytical and communication skills.