Account Manager

flywheel; United States; A distancia; USD 9800 - 13.000; Jornada completa

Descripción de la vacante

Job Duck is seeking an Account Manager to serve as a trusted advisor and strategic partner to clients, driving retention and growth. You will lead onboarding, manage ongoing check-ins, and coordinate with internal teams to deliver a seamless client experience.

You will build long-term relationships by understanding client goals, simplifying complex topics, and guiding clients toward value realization while working in a fast-paced, remote-friendly environment.

Formación

• Minimum 1 year of experience in customer service, client relations, or a related role.
• Excellent verbal and written English communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• High level of professionalism and strong telephone communication etiquette.
• Strong organizational skills and attention to detail.

Responsabilidades

• Lead launch sessions with new clients to set expectations and align on goals.
• Manage first-week follow-up processes with clients and staffers to ensure successful onboarding.
• Conduct ongoing client check-ins to assess satisfaction and uncover evolving needs.
• Provide proactive support during onboarding and trial phases to ensure successful engagement.
• Lead and participate in client meetings to ensure alignment and progress.
• Collaborate with internal teams to deliver a seamless client experience.
• Maintain accurate documentation, including notes, updates, risks, and opportunities.
• Drive client retention and account health by identifying risks and addressing concerns proactively.
• Identify and drive account growth opportunities aligned with client goals.
• Build and maintain strong client relationships by establishing trust, credibility, and consistent communication.

Conocimientos

Relationship building

Account management

Communication

CRM tools

Cross-functional collaboration

Herramientas

Microsoft Office 365

Zoom

Zendesk

ActiveCampaign

Salesforce

Workday

GoTo

DocuSign

Work Shift

Descripción del empleo

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022!

Job Description

We are seeking a relationship-driven and proactive professional to join us as an Account Manager . You will serve as a trusted advisor and strategic partner to clients throughout their journey. In this role, you will build meaningful, long-term relationships by deeply understanding client goals and aligning solutions to support their success. You will play a key role in ensuring clients feel supported, represented, and guided while helping them maximize the value of their partnership. By collaborating with internal teams and maintaining strong communication, you will help drive retention, growth, and overall client satisfaction. This position is ideal for someone who thrives in a fast-paced environment, takes initiative, and enjoys creating impactful client experiences.

Monthly Compensation: $1,030 USD

Responsibilities

• Lead launch sessions with new clients to set expectations and align on goals
• Manage first-week follow-up processes with clients and staffers to ensure successful onboarding
• Conduct ongoing client check-ins to assess satisfaction and uncover evolving needs
• Provide proactive support during onboarding and trial phases to ensure successful engagement
• Lead and participate in client meetings to ensure alignment and progress
• Collaborate with internal teams to deliver a seamless client experience
• Maintain accurate documentation, including notes, updates, risks, and opportunities
• Drive client retention and account health by identifying risks and addressing concerns proactively
• Contribute to company initiatives and continuous improvement efforts
• Identify and drive account growth opportunities aligned with client goals
• Build and maintain strong client relationships by establishing trust, credibility, and consistent communication
• Cultivate client referrals through strong relationship management
• Act as the central point of coordination between clients and internal teams
• Diagnose client challenges and guide them toward appropriate solutions
• Monitor account performance and identify opportunities for improvement and expansion
• Support staffers when necessary to maintain alignment with client expectations

Additional Job Description

Key Skills

• Relationship building and trust development
• Consultative thinking and strategic mindset
• Strong communication and stakeholder management
• Ability to simplify complex topics and align multiple stakeholders
• Strategic account development and growth identification
• Problem framing and solution navigation
• Cross-functional collaboration skills
• Proactive approach with a strong ownership mindset
• Business acumen and understanding of client operations
• Patience, empathy, and a client-focused approach

Qualifications

• At least 1 year of experience in customer service, client relations, or a related role
• Excellent verbal and written English communication skills
• Strong problem-solving abilities and a customer-centric mindset
• High level of professionalism and strong telephone communication etiquette
• Strong organizational skills and attention to detail
• Ability to adapt and thrive in a fast-paced environment
• Familiarity with CRM tools
• Sales experience is preferred but not required

Software and Tools

• Microsoft Office 365
• Zoom
• Zendesk
• ActiveCampaign
• Salesforce
• Workday
• GoTo
• DocuSign
• Work Shift

Work Shift

8:30 AM - 5:30 PM [EST][EDT] (United States of America)

Languages

English, Spanish