Remote Account Manager Associate, Commercial Lines | Growth

Insurance Office Of America, Inc.; Long Beach (CA); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Job summary

Insurance Office of America, Inc. is seeking an Account Manager Associate for Commercial Lines in California with remote flexibility. The role supports the account team, handles policy administration, billing, and renewals, and aims to deliver excellent client service while managing risk and compliance.

The ideal candidate will have 3+ years in account management or 5+ years in insurance, holds an active P&C license, and can work PT hours. Competitive compensation and benefits offered.

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Required active licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.

Responsibilities

• Maintain technical competence and industry expertise.
• Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, gathering underwriting information, loss run analysis, and prepare submissions; negotiate coverages and pricing.
• Process tasks accurately and within required timeframes.
• Assist in reviewing contracts to ensure proper coverages.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms.
• Monitor and maintain activity/suspense for timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.
• Demonstrate integrity and leadership.

Skills

Account management

Insurance brokerage

Analytical

Customer service

Communication

Multitasking

Organizational

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America, Inc. is seeking an Account Manager Associate for Commercial Lines in California with remote flexibility. The role supports the account team, handles policy administration, billing, and renewals, and aims to deliver excellent client service while managing risk and compliance.

The ideal candidate will have 3+ years in account management or 5+ years in insurance, holds an active P&C license, and can work PT hours. Competitive compensation and benefits offered.