Remote Account Manager, AI Growth & NRR Champion

ElevenLabs; San Francisco (CA); Remote; USD 130,000 - 180,000; Full time

Benefits offered by this job

Monthly co-working stipend

Annual social travel stipend

Annual team offsite

Job summary

ElevenLabs in the United States is seeking an Account Manager to own a book of 50–100 mid-market accounts, focusing on retention, expansion, and renewals. This remote-first role emphasizes technical conversations with developers, API integrations, and cross-sell across our growing platform.

You will operate with high autonomy, build scalable playbooks, and drive NRR growth while partnering with product and engineering teams to deliver real value to customers.

Qualifications

• 3-5 years of Account Management or Customer Success experience in B2B SaaS, AI/ML products, or developer tools.
• Proven track record of owning revenue outcomes: renewals and expansion.
• Ability to hold technical conversations with developers/engineers and translate tech into business value.
• Experience driving cross-sell and expansion within a platform.

Responsibilities

• Own the full commercial relationship for a book of 50–100 mid-market accounts, driving value and renewals.
• Drive NRR growth and cross-sell across ElevenLabs' product suite.
• Collaborate with product, engineering, and growth teams to optimize customer outcomes.

Skills

Account Management

Customer Success

Technical conversations

NRR ownership

Tools

APIs

SDKs

Job description

ElevenLabs in the United States is seeking an Account Manager to own a book of 50–100 mid-market accounts, focusing on retention, expansion, and renewals. This remote-first role emphasizes technical conversations with developers, API integrations, and cross-sell across our growing platform.

You will operate with high autonomy, build scalable playbooks, and drive NRR growth while partnering with product and engineering teams to deliver real value to customers.