Remote Account Executive – Vehicle Titling

Vitu; New York (NY); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement planning

PTO

Tuition reimbursement

Pet insurance

Life and disability insurance

Job summary

Vitu is seeking an Account Executive to build strong client relationships and deliver training on state titling and registration practices. The role is remote for New York residents, with westchester-area coverage and travel up to 150 miles.

The AE represents the voice of the customer and drives white-glove service across products and services. Key responsibilities include client advocacy, proactive reporting, monthly volume reviews, and ensuring state compliance.

Qualifications

• Reside in New York
• DMV or Dealership Title & Registration experience
• Excellent communication, retention, and training skills
• Troubleshooting and problem-solving skills are a must
• Strong writing skills, and attention to detail
• Familiar with various DMS systems used by Vitu clients
• A clean driving record and current State driver’s license is required
• Knowledge of State regulations pertaining to registration processing
• Experience with Chrome and Firefox configuration and settings
• Able to use various PC programs including Microsoft Word, Excel, and Google Drive
• Able to effectively communicate with high level Executives
• Travel is required up to 150 miles, 4-5 days a week
• Account management in a business to business environment is preferred
• Experience with DMV accounting and bundle reconciliation
• EVR program knowledge (E-filing)
• Knowledge of DMV regulations pertaining to registration processing
• Experience with Chrome and Firefox configuration and settings
• Able to effectively communicate with high level Executives
• Able to work independently with limited supervision
• Travel is required up to 150 miles

Responsibilities

• Building customer relationships: This includes Principals, GMs, GSMs, Finance, Corp Controllers, Title Clerks in dealerships
• Act as client advocate for all products and services
• Deliver the highest level of customer service (white glove) to the dealer: Prompt response to phone calls and emails
• Problem resolution and troubleshooting
• Being proactive in identifying and communicating needs
• Arriving on time for scheduled appointments
• Appropriate escalation and reporting of issues, including ownership and follow-up
• Continual and follow-up training on an as-needed basis
• Provide backup phone coverage during business hours and after-hours support on a rotational basis
• Deliver value by: Proactive reporting and issue analysis
• End-of-month financial reporting
• Monthly review of volume
• Regular review and action of all utilization dashboards
• Ensure State compliance in all related areas
• Managing Administrative duties as delegated by NYS PS

Skills

Communication

Training

Troubleshooting

Writing

Attention to detail

Independent work

Customer service

Tools

Chrome

Firefox

Microsoft Word

Microsoft Excel

Google Suite

Google Drive

Job description

Vitu is seeking an Account Executive to build strong client relationships and deliver training on state titling and registration practices. The role is remote for New York residents, with westchester-area coverage and travel up to 150 miles.

The AE represents the voice of the customer and drives white-glove service across products and services. Key responsibilities include client advocacy, proactive reporting, monthly volume reviews, and ensuring state compliance.