Account Executive (Remote: Kentucky)

Vitu; Louisville, Northern (KY, KY); Hybrid; USD 55,000 - 58,000; Full time

Benefits offered by this job

Company vehicle

Health, Dental & Vision coverage

HSA & FSA

Generous PTO

Pet Insurance

Retirement Planning

ID Theft Insurance

Life and Disability Insurance

Accident & Hospital Insurance

Tuition Reimbursement

Job summary

Vitu in Louisville, KY is seeking an Account Executive to build and sustain strong client relationships, provide training and support on state titling and registration regulations, and serve as the face of Vitu for our customers.

The role is remote within Kentucky, with travel up to 150 miles; you will partner with dealerships and DMV interfaces, delivering white-glove service and ensuring compliance across state lines.

Qualifications

• Excellent communication, retention, and training skills.
• Troubleshooting and problem-solving ability.
• Strong writing skills and attention to detail.
• Familiar with various DMS systems used by clients.
• Clean driving record and valid state license.
• Knowledge of state regulations for registration processing.
• Proficient with Chrome, Firefox; MS Word, Excel, Google Suite.

Responsibilities

• Build and maintain strong client relationships including dealerships and executives.
• Serve as client advocate for products and services.
• Deliver high-level, white-glove customer service to dealers.
• Provide prompt responses to calls and emails; resolve issues.
• Escalate and report issues with ownership and follow-up.
• Provide ongoing training and support as needed.
• Travel up to 150 miles, 4-5 days per week.

Skills

Communication skills

Troubleshooting

Written communication

DMS systems

Driving

Regulatory knowledge

Chrome/Firefox

MS Office / Google Suite

Tools

DMS systems

Job description

Account Executive (Remote: Kentucky)

CENTRAL REGION

As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another.

Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Kentucky, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

Job Summary

The Account Executive is a highly motivated, dynamic, service-oriented individual responsible for building and maintaining strong professional relationships with Vitu clients. The Account Executive will provide training, consultation, and support on all state regulations and practices related to vehicle titling and registration. The AE is the face of Vitu and the voice of the customer.

This role supports clients throughout Louisville area of Kentucky . The ideal candidate will reside in or near the Kentucky area to effectively support our clients.

Key Responsibilities

• Building customer relationships:
• This includes Principals, GMs, GSMs, Finance, Corp Controllers, Title Clerks in dealerships
• Act as client advocate for all products and services
• Deliver the highest level of customer service (white glove) to the dealer:
• Prompt response to phone calls and emails
• Problem resolution and troubleshooting
• Being proactive in identifying and communicating needs
• Arriving on time for scheduled appointments
• Appropriate escalation and reporting of issues, including ownership and follow-up
• Continual and follow-up training on an as-needed basis
• Provide backup phone coverage during business hours and after-hours support on a rotational basis
• Proactive reporting and issue analysis
• Monthly review of volume
• Regular review and action of all utilization dashboards
• Ensure State compliance in all related areas
• Managing Administrative duties as delegated by DMV

Minimum Qualifications and Experience

• Excellent communication, retention, and training skills
• Troubleshooting and problem-solving skills are a must
• Strong writing skills, and attention to detail
• Must be familiar with various DMS systems used by Vitu clients
• A clean driving record and current State driver’s license is required
• Knowledge of State regulations pertaining to registration processing
• Experience with Chrome and Firefox configuration and settings
• Able to use various PC programs including Microsoft Word, Excel, and Google Suite
• Able to effectively communicate with high-level Executives
• Able to work independently with limited supervision
• Overall happy and positive attitude
• Travel is required up to 150 miles, 4 - 5 days a week.
• Account management in a business to business environment is preferred

Compensation

The salary range for this position is: $55,000 - $58,000

The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.

This role includes a company-provided vehicle as part of the total rewards package, in accordance with company policy. This role may involve the use of a vehicle (company owned or leased) within the scope of employment.

At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee first culture and foster a collaborative environment where innovation, creativity, diverse ideas and opinions are valued. We value each team member and ensure they have the opportunity to grow and contribute to the success of our organization.

At Vitu, we care for our employees and their families. We offer a comprehensive benefits package including -

• Healthcare Coverage for you and your family covering Medical, Dental & Vision
• Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Generous PTO
• Pet Insurance
• Retirement Planning
• ID Theft Insurance
• Life and Disability Insurance
• Accident & Hospital, Critical Illness Insurance
• Tuition Reimbursement

Vitu is an Equal Employment Opportunity Employer. Vitu is an Equal Employment Opportunity Employer. We