Remote Account Director — Client Growth & Delivery

Ladders; United States; Remote; USD 150,000 - 200,000; Full time

Benefits offered by this job

Healthcare, Dental, and Vision

401k plan with matching contributions

Paid Time Off

Paid Company Holidays

Parental Leave

Job summary

Ladders is seeking an Account Director to join the team as a strategic partner to clients in the media space, guiding engagements from kickoff through delivery in a fast-paced agency environment.

The role will own the day-to-day relationship, align internal teams around client priorities, and help ensure work is delivered on time, on scope, and to a high standard. This is a cross-functional role blending client leadership, project oversight, and proactive problem-solving.

Qualifications

• 5-7 years of experience in client partnership roles within an agency setting
• Proven track record of managing multi-service client engagements
• Strong leadership skills with experience in team management and development
• Ability to navigate complex client organizations and build trusted relationships
• Solid understanding of scopes, budgets, and resource management
• Comfortable handling difficult conversations and pushing back when necessary

Responsibilities

• Serve as the primary client contact and build strong relationships with key stakeholders
• Lead client meetings with confidence and provide clear direction and status updates
• Manage team workflows, prioritize tasks, and help ensure high-quality deliverables
• Partner with Delivery to ensure projects are well planned and executed on time
• Collaborate with creative and technical teams to deliver strong client work
• Oversee timelines and project scopes while proactively managing risks and changes

Skills

Client partnerships

Leadership

Project coordination

Stakeholder management

Resource management

Negotiation

Job description

Ladders is seeking an Account Director to join the team as a strategic partner to clients in the media space, guiding engagements from kickoff through delivery in a fast-paced agency environment.

The role will own the day-to-day relationship, align internal teams around client priorities, and help ensure work is delivered on time, on scope, and to a high standard. This is a cross-functional role blending client leadership, project oversight, and proactive problem-solving.