Lead Account Director

Digital; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Digital in Austin, TX is seeking an experienced Lead Account Director to serve as the primary strategic partner for key clients, guiding delivery across multiple accounts and ensuring scoping, execution, and quality meet the agency’s highest standards.

You will lead executive relationships, coordinate multidisciplinary teams across Digital Marketing, SEO, Paid Media, Web Development, Design, Email & CRM, and drive growth while aligning operations with client objectives.

Qualifications

• 5-10+ years in a digital marketing/agency environment.
• Experience managing enterprise or mid-market client accounts.
• Experience leading cross-functional digital teams.
• Strong project and delivery management skills.
• Excellent stakeholder management and executive communication.
• Comfortable discussing SEO, Paid Media, Content Marketing, Web Development, Email Marketing and Analytics.
• Experience with PM platforms (Asana, ClickUp, Monday.com, Jira).
• Ability to work during US Central Time business hours.

Responsibilities

• Own executive-level client relationships as the primary strategic advisor.
• Lead delivery across multiple retainer accounts from planning through execution.
• Coordinate multidisciplinary teams across Digital Marketing, SEO, Paid Media, Web Development, Design, Email & CRM.
• Manage project scope, priorities, timelines, budgets, and resource allocation.
• Improve internal processes and operational workflows.
• Ensure consistent quality across all client deliverables.
• Identify account growth opportunities and support client retention.
• Partner with agency leadership to scale operations.

Skills

Executive communication

Stakeholder management

Client leadership

Delivery management

Cross-functional leadership

Project management

SEO

Paid Media

Content Marketing

Web Development

Email Marketing

Analytics

Asana

ClickUp

Monday.com

Jira

Tools

Asana

ClickUp

Monday.com

Jira

Job description

We're looking for an experienced Lead Account Director who thrives in a fast-moving agency environment. You'll serve as the primary strategic partner to key clients while leading delivery across multiple accounts, ensuring projects are properly scoped, executed efficiently, and delivered to the highest standards. This role combines client leadership, delivery management, operational excellence, and commercial growth.

Responsibilities

• Own executive-level client relationships and serve as the primary strategic advisor
• Lead delivery across multiple retainer accounts from planning through execution
• Coordinate multidisciplinary teams across Digital Marketing, SEO, Paid Media, Web Development, Design, Email & CRM
• Manage project scope, priorities, timelines, budgets, and resource allocation
• Improve internal processes and operational workflows
• Ensure consistent quality across all client deliverables
• Identify account growth opportunities and contribute to client retention
• Partner directly with agency leadership to scale operations

Requirements

• At least 5-10+ years in a digital marketing, advertising, or creative agency
• Proven experience managing enterprise or mid-market client accounts
• Experience leading cross-functional digital teams
• Strong project and delivery management skills
• Excellent stakeholder management and executive communication
• Comfortable discussing SEO, Paid Media, Content Marketing, Web Development, Email Marketing and Analytics
• Experience with Asana, ClickUp, Monday.com, Jira or similar PM platforms
• Ability to work during US Central Time business hours