Remote Account Creation Specialist - Customer Care

iFIT; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive training

Paid time off

Health benefits

Career development

Job summary

Safe Haven Security LLC is seeking a detail-oriented Account Creation Associate to work remotely. You will guide customers in selecting internet packages, enter account data, perform QA, and maintain confidentiality while supporting ADT services and installations.

The role requires 2+ years of customer service, strong communication, multitasking, and a private work location with reliable high-speed internet. Training is provided and shifts run Mon–Sat 10am–10pm in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of customer service experience.
• Availability to work 5 days Mon-Sat 10am–10pm shifts.
• Excellent communication and interpersonal skills.
• Ability to work with little supervision and be self-motivated.
• A secure and private location for company equipment.
• Proficient in multitasking and time management.
• Maintain a positive work environment and be trustworthy.
• Ability to work in a fast-paced environment and maintain confidentiality.
• Knowledge of internet services and packages is preferred.
• Reliable high-speed internet with 500 Mbps minimum.

Responsibilities

• Participate in training and professional development activities.
• Perform quality assurance to guarantee customer satisfaction.
• Accurately enter account information and customer data into the database.
• Answer inbound calls and respond to inquiries related to internet and security services.
• Provide detailed information about internet packages, pricing, and promotions.
• Assist customers in selecting ADT services and internet plan based on requirements.
• Enter customer personal info and create ADT profile.
• Follow up with potential customers to ensure satisfaction and resolve issues.
• Process orders, schedule installations, and provide activation details.
• Maintain up-to-date knowledge of product offerings and policies.
• Resolve inquiries or concerns and escalate when necessary.
• Meet or exceed department performance expectations.
• Participate in staff development and team meetings.
• Work in a positive, collaborative manner with teammates.
• Maintain punctuality and attendance; perform additional duties as assigned.

Skills

Customer service

Communication

Time management

Multitasking

Attention to detail

Education

High school diploma

Job description

Safe Haven Security LLC is seeking a detail-oriented Account Creation Associate to work remotely. You will guide customers in selecting internet packages, enter account data, perform QA, and maintain confidentiality while supporting ADT services and installations.

The role requires 2+ years of customer service, strong communication, multitasking, and a private work location with reliable high-speed internet. Training is provided and shifts run Mon–Sat 10am–10pm in a fast-paced environment.