Remote Retention & Customer Success Specialist

ADT; United States; Remote; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401(k) with company match

Tuition reimbursement

Paid time off

Job summary

ADT is seeking a Retention and Customer Service Representative to manage customer retention efforts effectively. This fully remote position starts after required onsite training in Jacksonville, FL. The successful candidate will handle high call volumes, using problem-solving and sales techniques to prevent cancellations and enhance customer loyalty.

Benefits include full medical coverage, a retirement plan, and opportunities for career advancement. This position is ideal for candidates with a strong background in sales or customer retention.

Qualifications

• 2+ years in a sales role, focused on retaining customers.
• 2+ years call center customer service/sales experience.
• Ability to work in a dynamic environment with multiple screens.

Responsibilities

• Handle a high volume of incoming calls from customers.
• Proactively identify opportunities to retain business.
• Provide award-winning customer service to increase loyalty.

Skills

Sales experience

Customer retention

Problem solving

De-escalation skills

Education

High school diploma or GED

Job description

ADT is seeking a Retention and Customer Service Representative to manage customer retention efforts effectively. This fully remote position starts after required onsite training in Jacksonville, FL. The successful candidate will handle high call volumes, using problem-solving and sales techniques to prevent cancellations and enhance customer loyalty.

Benefits include full medical coverage, a retirement plan, and opportunities for career advancement. This position is ideal for candidates with a strong background in sales or customer retention.