Remote Software Account Support Specialist

Hrstalentsolutions; Des Moines (IA); Remote; USD 36,000 - 50,000; Full time

Job summary

Hrstalentsolutions is seeking a Software Account Support Associate for a full-time remote role. You will read customer questions, verify permissions, explain settings, and route issues to specialists. No coding required; training is provided.

You will help keep cases moving, document steps tried, and protect account privacy. The job pays $31 per hour with a quiet home office supporting account data. Hours will be confirmed by the company; this is a remote position with nationwide scope in the

Qualifications

• Background in office administration or customer service is useful.
• Trains beginners on the product and escalation.
• Curiosity and clear writing matter more than coding.

Responsibilities

• Read assigned online account questions.
• Verify permitted account and feature details.
• Explain current settings and help paths.
• Document a reproducible error for specialists.
• Route payment or plan questions to the owner.
• Track an unresolved case and next action.
• Protect account credentials and private records.

Skills

Customer service

Job description

Hrstalentsolutions is seeking a Software Account Support Associate for a full-time remote role. You will read customer questions, verify permissions, explain settings, and route issues to specialists. No coding required; training is provided.

You will help keep cases moving, document steps tried, and protect account privacy. The job pays $31 per hour with a quiet home office supporting account data. Hours will be confirmed by the company; this is a remote position with nationwide scope in the