Remote Account Coordinator – National Hospitality & Casino

Clark National Accounts; Lititz (Lancaster County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401(k) matching

Bonus opportunities

Life Insurance

Job summary

Clark National Accounts, based in Lancaster, PA, seeks an Account Coordinator to support Casino, Entertainment, and Hospitality partners. You will maintain communication, resolve order issues, and coordinate with internal teams to ensure partner satisfaction, with growth paths into Account Manager roles.

The role emphasizes relationship management, data entry in CRM, and collaboration across sales, logistics, and pricing strategies to improve win rates and profitability.

Qualifications

• Proficiency with MS Office (Outlook, Word, Excel, PowerPoint).
• Strong understanding of sales processes and customer service principles.
• Demonstrated ability to meet performance metrics.
• Food service or hospitality experience is a plus.
• Experience using a CRM software is a plus.

Responsibilities

• Partner communication – understand needs, provide order/project updates, and address concerns as a consultative partner.
• Account management – maintain customer relationships and track information with senior managers.
• Internal collaboration – coordinate tasks with internal teams (support & logistics).
• Issue resolution – identify and resolve order or item issues promptly.
• Assist in project execution for equipment needs and staging order projects; assist with quotes.
• Coordinate sample packages to partners to grow categories and reduce costs.
• Escalate high-level issues to managers as needed.
• CRM documentation – timely entry of leads, opportunities, tasks, and updates.

Skills

MS Office proficiency

Sales processes

Customer service principles

Performance metrics

CRM software experience

Verbal communication

Written communication

Analytical skills

Ownership & accountability

Tools

MS Office

CRM software

Job description

Clark National Accounts, based in Lancaster, PA, seeks an Account Coordinator to support Casino, Entertainment, and Hospitality partners. You will maintain communication, resolve order issues, and coordinate with internal teams to ensure partner satisfaction, with growth paths into Account Manager roles.

The role emphasizes relationship management, data entry in CRM, and collaboration across sales, logistics, and pricing strategies to improve win rates and profitability.