Hybrid Account Support Specialist — Dedicated Client Care

Clark National Accounts; Lititz (Lancaster County); Hybrid; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

Dependent Care FSA

401(k) matching

Employee Assistance Program

Wellness Incentives

Company Discounts

AT&T & Verizon Discount

Bonus Opportunities

Accident Insurance

Critical Illness Insurance

Adoption Assistance

Job summary

Clark National Accounts is seeking an Account Support Representative to deliver exceptional service to restaurant operators and businesses ordering food service equipment and supplies. The role emphasizes hospitality, critical thinking, and innovative problem-solving. The position follows a hybrid schedule with in-office Tuesdays and Wednesdays in Lititz, PA and remote Mondays, Thursdays, and Fridays.

Typical hours are 9:00 a.m. to 5:30 p.m., with potential to shift to 8:00 a.m. to 4:30 p.m.

Qualifications

• No prior experience required; relevant skills valued.
• Customer-focused mindset and hospitality.
• Strong written and verbal communication.

Responsibilities

• Interact with customers via phone, email, and live chat.
• Provide prompt, accurate responses with a professional tone.
• Address questions about platform, orders, and products; identify root causes.
• Provide strategic solutions to turn negative experiences into positive results.
• Educate customers about products, services, policies, and procedures.
• Identify ways to improve standards, procedures, and efficiency.
• Monitor fulfillment issues and update customers on order status.
• Maintain records of interactions and resolutions across platforms.
• Serve as Dedicated Specialist for key accounts to boost loyalty and sales.
• Develop resources for Dedicated Specialist accounts to keep peers informed.
• Learn about the food service industry and client needs.

Skills

Communication

Customer-centric

Empathy

Problem solving

Multitasking

Adaptability

Teamwork

Time management

Willingness to learn

Education

No degree required

Job description

Clark National Accounts is seeking an Account Support Representative to deliver exceptional service to restaurant operators and businesses ordering food service equipment and supplies. The role emphasizes hospitality, critical thinking, and innovative problem-solving. The position follows a hybrid schedule with in-office Tuesdays and Wednesdays in Lititz, PA and remote Mondays, Thursdays, and Fridays.

Typical hours are 9:00 a.m. to 5:30 p.m., with potential to shift to 8:00 a.m. to 4:30 p.m.