Remote Account Associate I - SMB Retention & Growth

WM; Des Moines (IA); Remote; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Short-term disability

401(k) matching

Stock purchase plan

Paid vacation/holidays/personal days

Job summary

WM seeks an Account Associate I for a remote role serving WM's Small/Medium business customers. You will be part of a team-based queue focused on retaining and growing the book of business, managing inbound calls and proactive outreach to prevent cancellations and secure updated contracts.

The role emphasizes negotiation skills, retention strategies, and alignment with WM's growth objectives, with base pay $20–$21 per hour and potential monthly commissions.

Qualifications

• High School Diploma or GED (accredited).
• 1 year B2B account management, inside sales, or customer service with a sales component.

Responsibilities

• Drive retention and growth for Small/Medium business customers.
• Manage inquiries and contact customers to secure renewals and updated contracts.
• Document interactions accurately in CRM and pricing tools.
• Collaborate with team to meet retention and growth goals.

Skills

Sales experience

Customer service

Communication skills

Tools

Salesforce

Pricing tools

Job description

WM seeks an Account Associate I for a remote role serving WM's Small/Medium business customers. You will be part of a team-based queue focused on retaining and growing the book of business, managing inbound calls and proactive outreach to prevent cancellations and secure updated contracts.

The role emphasizes negotiation skills, retention strategies, and alignment with WM's growth objectives, with base pay $20–$21 per hour and potential monthly commissions.