Remote ABA Case Coordinator & Admin Specialist

ISTA Personnel Solutions; United States; Remote; USD 25,000 - 39,000; Full time

Job summary

South Africa is seeking a Case Coordinator & Admin Assistant for our US-based ABA therapy services. The role is fully remote, serving as the liaison between families and the clinical team to support onboarding, scheduling, and insurance processing.

Applicants should have strong English communication, solid organizational skills, and the ability to learn new systems quickly, with confidentiality and HIPAA compliance as a priority.

Qualifications

• Strong English communication in verbal and written form.
• Excellent organizational skills with ability to manage multiple tasks.
• Ability to learn new computer systems quickly and adapt to tools used in ABA care.
• Detail-oriented with proactive problem-solving approach.
• Maintain confidentiality and HIPAA compliance in all tasks.

Responsibilities

• Act as the main liaison between families and the clinical team throughout the ABA therapy process.
• Manage client onboarding, including documentation and insurance authorization processes.
• Coordinate scheduling for clients and clinical staff using electronic systems.
• Track and manage all client-related documentation to ensure compliance and quality standards.
• Collaborate with BCBAs, RBTs, and administrative staff to facilitate seamless service delivery.
• Provide timely and professional updates to families, addressing questions with empathy.
• Identify opportunities to improve operational workflows and client experience.
• Support team performance by assisting with process improvements and communication best practices.

Skills

Strong English communication

Organizational skills

Learning new systems quickly

Attention to detail

Confidentiality (HIPAA)

Empathy/Compassionate approach

Job description

South Africa is seeking a Case Coordinator & Admin Assistant for our US-based ABA therapy services. The role is fully remote, serving as the liaison between families and the clinical team to support onboarding, scheduling, and insurance processing.

Applicants should have strong English communication, solid organizational skills, and the ability to learn new systems quickly, with confidentiality and HIPAA compliance as a priority.