Case Coordinator & Admin Assistant (ABA Services) | EST Hours | Remote

ISTA Personnel Solutions; United States; A distancia; USD 25.000 - 39.000; Jornada completa

Descripción de la vacante

South Africa is seeking a Case Coordinator & Admin Assistant for our US-based ABA therapy services. The role is fully remote, serving as the liaison between families and the clinical team to support onboarding, scheduling, and insurance processing.

Applicants should have strong English communication, solid organizational skills, and the ability to learn new systems quickly, with confidentiality and HIPAA compliance as a priority.

Formación

• Strong English communication in verbal and written form.
• Excellent organizational skills with ability to manage multiple tasks.
• Ability to learn new computer systems quickly and adapt to tools used in ABA care.
• Detail-oriented with proactive problem-solving approach.
• Maintain confidentiality and HIPAA compliance in all tasks.

Responsabilidades

• Act as the main liaison between families and the clinical team throughout the ABA therapy process.
• Manage client onboarding, including documentation and insurance authorization processes.
• Coordinate scheduling for clients and clinical staff using electronic systems.
• Track and manage all client-related documentation to ensure compliance and quality standards.
• Collaborate with BCBAs, RBTs, and administrative staff to facilitate seamless service delivery.
• Provide timely and professional updates to families, addressing questions with empathy.
• Identify opportunities to improve operational workflows and client experience.
• Support team performance by assisting with process improvements and communication best practices.

Conocimientos

Strong English communication

Organizational skills

Learning new systems quickly

Attention to detail

Confidentiality (HIPAA)

Empathy/Compassionate approach

Descripción del empleo

the company South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency—we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are seeking a Case Coordinator & Admin Assistant for our US-based client providing ABA Therapy Services (Board Certified Behavior Analysts (BCBA's) / Registered Behavior Technicians (RBT's). The Case Coordinator will serve as the primary point of contact for families throughout their ABA therapy journey. The successful candidate will support operational and administrative efficiency by managing client onboarding, insurance authorizations, scheduling, communication and administrative tasks while driving continuous improvements in service quality and staff performance.

PLEASE NOTE:

Working Hours: Monday – Friday, 4:00pm – 1:00am SAST (subject to daylight saving time).

Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.

Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Work Environment: This is a fully remote working role.

Responsibilities (Not limited to):

• Act as the main liaison between families and the clinical team throughout the ABA therapy process
• Manage client onboarding, including documentation and insurance authorization processes
• Coordinate scheduling for clients and clinical staff using electronic systems
• Track and manage all client-related documentation to ensure compliance and quality standards
• Collaborate closely with BCBAs, RBTs, and administrative staff to facilitate seamless service delivery
• Provide timely and professional updates to families, addressing questions and concerns with empathy
• Identify opportunities to improve operational workflows and client experience
• Support team performance by assisting with process improvements and communication best practices

Requirements

• Previous experience in care coordination, case management, or administrative roles within healthcare or ABA services (preferred)
• Strong English communication skills (verbal and written)
• Strong organizational skills and the ability to manage multiple priorities
• Ability to learn new computer systems quickly
• Detail-oriented with a proactive approach to problem-solving
• Compassionate in supporting families and improving service delivery
• Ability to maintain confidentiality and handle sensitive information professionally (HIPAA)