Remote 988 Crisis Chat Specialist - After-Hours

Crisis Clinic; Seattle (WA); Remote; USD 32,000 - 38,000; Part time

Benefits offered by this job

Union representation (OPEIU)

Job summary

Crisis Connections is seeking a 988 Crisis Specialist for chat/text support. This part-time, after-hours role is fully remote but requires residency in WA, AZ, OH, or TX.

The specialist provides empathetic crisis intervention via chat/text, assesses risk, and collaborates with clinicians to ensure safety. Ideal candidates have strong communication skills, crisis intervention experience, and the AAC credential by probation end.

Qualifications

• High school diploma or GED plus four years of full-time behavioral health experience, or a combination of education and experience
• Strong verbal and written communication skills
• Ability to multitask across multiple software platforms in a fast-paced environment
• Agency Affiliated Counselor (AAC) credential required by the end of the probationary period; reimbursed by Crisis Connections
• Crisis intervention or suicide prevention experience; behavioral health or contact center experience
• Must reside in Washington, Arizona, Ohio, or Texas
• Quiet, private workspace with reliable internet

Responsibilities

• Provide empathetic crisis intervention via chat and SMS/text
• Conduct suicide risk and behavioral health assessments and support de-escalation
• Collaborate with on-shift clinicians to ensure safety when higher-level intervention is needed
• Develop safety and action plans with individuals in crisis
• Connect callers to community resources and crisis response partners
• Accurately document interactions in the electronic health record
• Follow established 988 Lifeline protocols and performance standards
• Contribute to team goals for response times, availability, and quality care

Skills

Verbal communication

Written communication

Multitasking

Emotional resilience

Crisis intervention

Behavioral health experience

Team collaboration

Education

High school diploma or GED

Bachelor's degree + 1 year Behavioral Health experience

Associate degree + 2 years Behavioral Health experience

Agency Affiliated Counselor (AAC) credential

Tools

CRM software

EHR system

Microsoft MFA

Job description

Crisis Connections is seeking a 988 Crisis Specialist for chat/text support. This part-time, after-hours role is fully remote but requires residency in WA, AZ, OH, or TX.

The specialist provides empathetic crisis intervention via chat/text, assesses risk, and collaborates with clinicians to ensure safety. Ideal candidates have strong communication skills, crisis intervention experience, and the AAC credential by probation end.